Telephone And Remote Support
Exceptional Customer Service Driven by Passion
To better meet your needs, MAE-Eitel offers several support services designed to address OEM concerns rapidly and provide expert solutions that will resolve everything quickly.
Responsive Telephone Support
MAE-Eitel prides itself on its responsiveness to customer concerns and maintains highly dedicated professionals ready to answer the call and help straighten out your equipment issues. MAE-Eitel’s straightening machines are designed for easy operation, and as such, many problems can be solved over the phone.
For telephone support, call MAE-Eitel at (570) 366-0585, choose the service department when directed, and you’ll be connected directly to the service manager on duty.
After-Hours Support Services
Equipment malfunctions don’t wait for business hours. MAE-Eitel’s responsive service technicians are available outside normal operating hours and often respond to early morning, evening, and weekend service requests within an hour. Both telephone assistance and remote support are available after hours to meet the unique needs of lights-out manufacturers.
Real-Time Remote Support
Automatic straightening presses from MAE-Eitel are available with an optional remote support module that provides experts with real-time access to the equipment anywhere in the country. This state-of-the-art technology allows MAE-Eitel’s service technicians to correct several problems quickly, getting your operations back on track with minimum delay and drastically reduced costs.
MAE-Eitel maintains extensive capabilities that provide comprehensive equipment upgrades for older, outdated automatic straightening machines, both legacy MAE-Eitel models and third-party straightening equipment.
Onsite Equipment Inspection, Maintenance, and Repair Services
MAE-Eitel provides comprehensive services to customers to help extend the life of their equipment and ensure long-lasting, optimal performance and accuracy. MAE-Eitel offers custom service contracts for regular equipment inspections and maintenance. When equipment breaks beyond remote or telephone support capabilities, MAE-Eitel’s highly experienced repair technicians can repair it either onsite or at MAE-Eitel’s facility.
MAE-Eitel Straightens It Out
MAE-Eitel has earned a reputation as a Global Leader in reliable and durable straightening equipment with exceptional customer services that exceed expectations. Please contact the experts at MAE-Eitel to learn more.